Xbox Live is down

A widespread Xbox outage is preventing players from connecting to Xbox Live and playing online games, downloading games, or using other services, with many seeing the message “Error 0x87DD0033.” In a post at around 3PM ET, Xbox says it’s “aware that some users have been disconnected from Xbox Live” and that the company is “investigating.”

Bethesda, which is now owned by Microsoft, published a similar message, saying the Xbox Live is “currently experiencing a service interruption” and to stay tuned to Xbox’s status page. The page says Xbox’s account and profile services are experiencing a “major outage.”

“You may not be able to sign-in to your Xbox profile, may be disconnected while signed in, or have other related problems,” the update says. “Features that require sign-in like most games, apps and social activity won’t be available.”

Issues with Xbox Live seemed to have started around 2PM ET, with Downdetector reports beginning to rise around that time. There’s still no indication when Xbox could restore service. At around 4:10PM ET, Xbox said its investigation is “taking longer than expected.” The Verge reached out to Microsoft with a request for more information but didn’t immediately hear back.

Update, July 2nd: Added an update from Xbox.

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